Shipping Policy

Last updated: August 22, 2026

Thank you for visiting and shopping at Galaxglory. The following are our Shipping Policy terms, which form part of our Terms of Service. Please read this policy carefully before placing your order.

1. PROCESSING TIME

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed after 2:00 PM (China Standard Time) will begin processing the next business day.

Processing time includes order verification, product preparation, and quality inspection. You will receive an order confirmation email shortly after placing your order, and a shipping confirmation email with tracking information once your order has been dispatched.

Consecrated & Ritual Objects

Products that require personal consecration, blessing, or ritual activation by our master may require an additional 3–7 business days of processing time beyond the standard 1–3 days. This ensures the proper energetic preparation of your object before shipment. The estimated processing time will be noted on the product page.

2. SHIPPING METHODS & DELIVERY TIMES

We ship worldwide from our fulfillment center in Weifang, Shandong, China. Delivery times vary depending on your location and the shipping method selected at checkout.

3. SHIPPING COSTS

Shipping costs are calculated at checkout based on the weight of your order, your shipping destination, and the shipping method selected. You will see the exact shipping cost before completing your purchase.

Free Shipping

We offer free standard international shipping on orders over $99 USD (after discounts, before taxes and duties). Free shipping applies to Standard International shipping only. Expedited and Express methods are not eligible for free shipping.

4. INTERNATIONAL SHIPPING & CUSTOMS

We ship to most countries worldwide. However, we are unable to ship to certain countries or regions due to carrier restrictions, customs regulations, or international sanctions. If we are unable to ship to your location, we will notify you and issue a full refund.

Customs Duties & Taxes

International orders may be subject to import duties, customs fees, value-added tax (VAT), or other charges imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost.

• Customs policies vary widely from country to country. We recommend contacting your local customs office to determine what additional costs may apply before placing your order.
• We are required by law to declare the full value of your order on customs forms. We cannot mark packages as "gift" or undervalue merchandise to avoid customs fees.
• If you refuse to pay customs duties or taxes and your package is returned to us, you will be responsible for the original shipping cost and any return shipping fees. The remaining amount will be refunded to you, minus these costs.

5. SHIPPING ADDRESS

Please ensure your shipping address is complete and accurate before submitting your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

• If you notice an error in your shipping address after placing your order, please contact us immediately at xinghanyaoshi@outlook.com. We can update the address only if the order has not yet been shipped.
• Once an order has been dispatched, we cannot change the shipping address. You may need to contact the shipping carrier directly to request an address change, which may incur additional fees.
• We recommend using a shipping address where someone will be available to receive the package during delivery hours to avoid missed deliveries or package theft.

6. ORDER CANCELLATION & ADDRESS CHANGES

• Before shipping: You may cancel your order or request an address change at no cost if the order has not yet been processed or shipped. Contact us as soon as possible.
• After shipping: Once an order has been dispatched, it cannot be cancelled or modified. If you wish to return the items, please refer to our Refund Policy.

7. DELAYED, LOST, OR DAMAGED PACKAGES

Delayed Packages

If your package is taking longer than the estimated delivery time, please check the tracking information first. Many delays are caused by customs processing or carrier backlogs. If your package has not moved in the tracking system for more than 10 business days, please contact us and we will investigate with the carrier.

Lost Packages

If tracking shows your package as delivered but you have not received it, or if the package is lost in transit:

1. Check with your local post office, mail room, or neighbors — packages are sometimes left with a receptionist, neighbor, or at a nearby pickup location.
2. Wait 2–3 business days — occasionally packages are marked as delivered before actual delivery.
3. If you still have not received your package after 3 business days, contact us at xinghanyaoshi@outlook.com with your order number. We will file a claim with the carrier.
4. For confirmed lost packages, we will offer a replacement (if available) or a full refund of the product cost and original shipping fee.

Damaged Packages

If your package arrives damaged or with missing items, please contact us within 7 days of delivery. Please include photos of the damaged packaging and products, as well as your order number. We will arrange a replacement, exchange, or refund depending on the situation.

8. RETURN SHIPPING

For eligible returns (please refer to our Refund Policy for eligibility):

• Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item sent, defective product, or shipping damage).
• We recommend using a trackable shipping service for returns, as we cannot be responsible for items lost in return transit.
• Refunds will be processed within 5–7 business days after we receive and inspect the returned items.
• Original shipping costs are non-refundable unless the return is due to our error.

9. PRODUCTS THAT DO NOT REQUIRE SHIPPING

The following products and services are delivered electronically and do not require physical shipping:

• Online courses & video programs — delivered via online access or digital download.
• Consultations & readings (BaZi, feng shui, etc.) — delivered via video call, email, or online report.
• Ritual services (法事) — performed by our master, with photographic confirmation delivered via email.

For these products, no shipping charges apply. Delivery timelines are specified on the respective product pages or in your order confirmation.

10. CHANGES TO THIS SHIPPING POLICY

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically for the latest information.

11. CONTACT US

If you have any questions about this Shipping Policy, your order, or shipping options, please contact us:

galaxglory — Ancient Daoist wisdom, awakened for the modern seeker.